Can I cancel an order once it has been placed?
We’re fast! In an effort to get our shipments to our customers as quickly as possible, your order cannot be cancelled or modified once it is placed. Please refer to our return/exchange instructions on how to return your order once you receive it. If you have entered an incorrect shipping address, please contact us immediately. Please note, a package intercept fee will be assessed if you need to change a shipping address once the order has been submitted for processing.
Can I get sick from taking Naturall?
No, you will not be getting sick anytime soon from Naturall. On the contrary, you will be getting sick a lot less frequently than you would if you weren’t taking it. The only negative thing we have seen happen to some people (which happens with any good detox), is called a “healing crisis.” You may feel icky for a few days when you first start taking Naturall. This is because your body is pushing out all the toxins that are currently inside of it. Don’t worry, it goes right away and you’ll be as good as new. If it gets to a point where you are actually feeling sick, that means your body is pushing out too many toxins too fast. Cut your Naturall dosage in half for a week and then resume the normal dosage.
Can I track my order once it has been shipped?
Yes! You will receive a shipping confirmation email from Naturall (1-2 business days after your initial order confirmation), which will include a USPS tracking number. Visit USPS.com and you can track your order by entering the tracking number.
Did my Naturall arrive back at your warehouse?
You will receive a notification from us upon receiving your package. We also recommend getting a tracking number for your package so you can track via your providers website.
Do I have to pay to ship the Naturall back to you?
Customers are responsible for shipping all exchange/return merchandise back to our warehouse. If the product was defective, we will reimburse you for the shipping costs to our warehouse. We do not offer return-shipping labels, however, for an exchange we will pay for the shipping costs to send you the new package of Naturall.
Do you have any internship opportunities?
Unfortunately we don’t have any yet, but we are planning on offering internship opportunities for 2018 so make sure you are subscribed to our mailing list. If you are not subscribed, input your e-mail in the box on the right-hand side of the page.
Does MyNaturall.com ship internationally?
Not YET. We are currently working on getting that implemented. We have lots of translating to do here!
Does Naturall ship to P.O. Boxes or Military APO/FPO addresses?
All domestic orders ship exclusively through USPS. The USPS is the only provider who ships to both P.O. Boxes and Military APO/FPO addresses.
How do I get a job at Naturall?
All you have to do is contact us to see if we have any available positions!
How do I get free shipping?
During the checkout process, if your order total is over $50, a new shipping option called “FREE SHIPPING” will appear in the checkout page. Please select that one and continue with the checkout process. Enjoy!
How do I know if my order actually went through?
After your order is submitted, you will be redirected to an order confirmation page with your order number. If you’ve reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.
In addition, you can log into your Naturall Account and view the order under the “My Orders” on the left-hand side of the page. If the order is not listed it did not go through and you will need to place it again.
How do I know if my return/exchange has been processed?
Please allow up to 7 business days for processing from the time you return your item(s) to us. For exchanges, you will get an email confirmation once the new package is on its way out to you.
How do I make a return without an exchange form?
Please contact us so we can supply you with the necessary information and procedures. PLEASE NOTE: We only accept returns/exchanges for shoes purchased directly from MyNaturall.com
How do I return and/or exchange my Naturall?
Please contact us.
How do I use Google Checkout?
If you are already a Google Checkout user select “Google Checkout” from the Shopping Cart page. If you are not a Google Checkout user, you may checkout as a guest or you can create an account with them; this is a one-time process and will not be necessary in your future purchases.
How do I use Paypal?
If you are already a PayPal user select “Checkout with PayPal” in your Naturall shopping cart and follow the steps to complete your order. If you are not a PayPal user, you have the option of checking out as a guest or you can create an account; this is a one-time process and will not be necessary in your future purchases.
How does Naturall give back?
With every bottle of Naturall you buy, another is donated to someone in need. Plain and simple. We plan one big giving goal for each year with a very specific purpose. We also choose select nonprofits and organizations to donate to at our discretion. For detailed information on how we give back, read more on Buy a Bottle, Change a Life.
How long does it take Naturall to ship once my order is placed?
Naturall does not guarantee that we ship orders the same day they are placed, although we do try our best to do so. Please allow up to 2 business days for processing orders placed with USPS. You will receive a USPS tracking number along with a shipping confirmation email once your order ships. This email will arrive 1-2 business days after you receive your initial order confirmation email.
How much does shipping and handling cost?
Shipping costs vary with every order. All shipping options and costs will be calculated for you in the “Shipping Information” section during checkout. Shipping costs will be calculated based on weight of package, shipping location and other various USPS charges. However, if your order total is over $50, you will have the option to choose FREE SHIPPING.
How was Naturall started?
Naturall was founded in 2010 by Alan Valdes, a Buddhist health-freak adrenaline-seeking athlete, who wanted to build a company around truly effective organic health products with a twist. For every bottle that he sold, he wanted to donate a bottle to someone in need. Buy a Bottle, Change a Life was born. To learn more about how Naturall was started, read Our Story.
I work with an NGO, Charity, or Nonprofit and want to distribute Naturall, how do I?
Please contact us and ask to speak with the Founder/CEO.
If I return my Naturall, do you take away the Naturall you’ve donated?
Naturall accepts returns and exchanges within 90 days of purchase. This is how we evaluate how many bottles of Naturall are final sales and can be counted towards our giving program. Once Naturall is given to somebody, it is theirs’. We would never take back a donation!
Is Naturall a non-profit organization?
Naturall is a for-profit company with donating back to the world as an integral part of its model. We’d like to think that we’re enabling each and every customer to think more about giving back.
What exactly is Naturall?
We get this one quite a bit. Naturall is 100% Pure Freshwater Fossilized Algae. When algae goes to the bottom of bodies of freshwater, it remains there for thousands of years and fossilizes. Through this process, it gains a ton of mineral content. There are literally less than 5 deposits in the entire USA that matched up to our standards. We have painstakingly researched, analyzed, and selected the finest quality ingredient and further filtered it down so that what you get is the purest product possible. Naturall is packed with essential trace minerals that are lacking in today’s diets.
What forms of payment does Naturall accept?
We accept Visa, Mastercard, Discover, American Express, Paypal, and Google Checkout. You can only choose one form of payment per order.
What if I was shipped the wrong item(s)?
We apologize for any shipping mistakes, please contact us and we will be happy to correct it as quick as possible.
What is Google Checkout?
Google Checkout is a faster, more secure way to buy from stores across the web using a single username and password. Use it once and stop creating new accounts every time you buy. Learn more
What is Paypal?
PayPal is a fast and secure online payment method that lets you pay with one single login in thousands of websites. You can choose to use PayPal at MyNaturall.com for a convenient method to complete your order. Simply follow the easy steps during checkout. You can set up your PayPal using your debit and/or credit card(s).<br /><br />For more information, visit PayPal.com
What is your return/exchange policy?
Returns/Exchanges are easy. Guidelines:
-We accept unopened products purchased exclusively from MyNaturall.com within 90 days of receipt of order.
-Any merchandise considered opened/used upon return will not be subject to a refund.
-If for any reason the product is defective, you must contact us for an exchange.
We are also here to help if you have any questions, contact us.
What should I do if I have a question about Paypal or Google Checkout?
If the question is specific to Paypal or Google Checkout, please contact their support. If it’s in regards to how to use it on our site, please contact Naturall Customer Service.
Where does it come from?
Naturall is mined in Nevada and Colorado. There are literally less than 5 deposits in the entire USA that matched up to our standards. We have painstakingly researched, analyzed, and selected the FINEST quality ingredient and further filtered it down so that what you get is the purest product possible. Algae is a well-known nutrition product nowadays. What we offer is different though. Naturall is the purest freshwater form of algae that has settled at the bottom of the body of water it was in before fossilizing over many thousands of years. Through this process, the actual composition of Naturall hardens and gains a ton of mineral content. This is not your normal everyday Algae. From Nevada, it is shipped to our fulfillment center in Miami Beach, FL where it is then distributed to the rest of the world.
Which method of shipping should I use to ship Naturall back to you?
You can choose any method you like (USPS, UPS, FedEx, etc.) We highly advise getting a tracking number for your return, as Naturall will not be liable for any return packages lost in transit.
Why isn’t there an option for Google Checkout during checkout?
In order to use Google Checkout to buy Naturall, YOU MUST select it on the shopping cart page. According to Google’s rules, we are not allowed to have Google Checkout on the actual checkout page. We must keep in on the Shopping Cart page. Weird, we know…
Will I pay more for using Paypal or Google Checkout?
No way! They are both free services and you will only be charged your Naturall order total.